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RG3 Meter Company Water Text Alerts

RG3 Meter Company provides the metering system and the "My Water" Customer Portal used by the water utilities we serve. Residents can sign up to get text alerts from RG3 Meter Company about water use at their own home. RG3 Meter Company is the only sender of these texts. Each text names the resident's water utility so the resident knows which account it is about.

Alerts a resident can choose

  • Possible leak or major leak at their meter
  • Water that has not stopped for 24 hours
  • Back flow recorded at their meter
  • Water used while their "Away" mode is on
  • A day over a usage limit they set
  • A month heading over a usage goal they set
  • Monthly usage summary
  • A one-time 6-digit verification code (2FA/OTP) to confirm their phone number

Alerts are not sent between 9 pm and 7 am, except major leak and back flow. Texts contain no links and no marketing. Message frequency varies, usually fewer than 4 a week.

How residents opt in

Opt-in happens only inside the My Water Customer Portal, which requires the resident to log in to their own account. The screen below shows the opt-in form residents see on the portal's alert settings page.

Example: My Water portal, Text Alerts settings

Text me alerts

  1. The resident enters a mobile number and must tick the consent box, which is unticked by default. The same consent text is offered in Spanish.
  2. RG3 Meter Company texts a one-time 6-digit verification code to that number. The resident must enter it to prove the number is theirs. No alerts are sent until the number is verified.
  3. The consent text, time and IP address are stored.

Residents can remove their number in the portal at any time, or reply STOP to any text. Reply HELP for help. Message and data rates may apply. Consent is not a condition of service.

Sample messages

  • RG3 Meter Co for City of Demo Water: your meter at 287 MAPLE ST shows a possible major leak. See My Water for details. Reply STOP to opt out.
  • RG3 Meter Co: your My Water verification code is 912907. It expires in 10 minutes. Reply STOP to opt out.

Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing purposes. See our Privacy Policy and SMS Terms. Questions: contact RG3 Meter Company.